When your family feels stuck, a little understanding can open up a whole new way forward.
Practical family document support, support coordination and animal-based programs across Bendigo, Woodend and the Macedon Ranges. We welcome families with or without an NDIS plan.
Your family’s experience deserves to be understood. We help you organise documents, understand what reports say, put everyday experiences into words and prepare practical next steps with the people supporting you.
START HERE
A free 20-minute introduction
Tell us what's happening, ask questions and see whether we're the right fit. You only pay if you choose to proceed with an agreed service.
Begin with the $210 introductory package. If you need more help, the three stages below offer a clear pathway: understand the information, coordinate what is missing, then prepare your family’s documents and next steps. Each stage is optional and separately agreed. You do not have to purchase every stage.
INTRODUCTORY PACKAGE · START HERE
Clarity & Next Steps
$210 AUD · fixed fee
For families who need an initial review of their information and practical direction on what to do next.
Review of the documents you supply
A 45-minute discussion of findings and recommendations
Identification of gaps and questions to take to providers
Start with a free 20-minute introduction. Pay only if you choose to proceed.
STAGE ONE · EVIDENCE REVIEW & PREPARATION
Evidence Review & Roadmap
$350 AUD · including GST
Understand what you already have, what needs clarification and what to do next. We bring your supplied information together into a written roadmap, with the depth of review agreed before starting.
A register of the agreed NDIS, diagnostic, therapy, education and support documents you supply
A plain-language summary of the information and recommendations already recorded
An evidence-gap map showing useful information, missing documents and points that need clarification
Questions and requests to discuss with your treating professionals, including occupational therapy and speech pathology where relevant
A practical action timetable with priorities and responsibilities
A separate fixed-fee package. Scope and written approval are agreed before work begins.
STAGE TWO · PROVIDER LIAISON & COORDINATION
Evidence Coordination
$250 AUD · including GST
Turn the roadmap into organised follow-through. With your written permission, we contact the agreed providers or services, clarify what has been requested and keep you informed.
Liaison with up to four approved providers or services
Agreed requests for relevant reports, factual observations or clarification, including from school or support services where appropriate
Confirmation sought on report scope, costs and expected completion dates
One reasonable follow-up with each approved provider or service, within a total two-hour liaison allowance
A consolidated written progress update covering information received, outstanding requests and recommended next steps
You choose who we contact and what information we may share; providers remain responsible for their own reports
The quote sets the documents, time allowance, revisions and delivery dates. Meeting attendance, further liaison or extra work are included only if expressly agreed. No automatic fee or ongoing commitment.
These are private family guidance and evidence-support packages, separate from our NDIS support coordination service. These private packages are not offered as plan-billed support coordination. Each package is a separate fee; there is no automatic enrolment in the next stage. You can seek guidance without joining an animal-based program or having an NDIS plan. We help organise and explain existing information and document factual accounts. Clinical interpretation, diagnoses and clinical reports remain with qualified treating professionals. We do not alter their conclusions or guarantee access, funding or a review outcome.
Help with the paperwork, while keeping your voice.
You might have a collection of reports but be unsure what they mean together, need help describing everyday support needs, or want your questions ready before a school or provider meeting. We can help organise what you have and document what matters to your family.
We keep first-hand observations, your family’s account and professional findings clearly distinguished. Your strengths and preferences belong alongside support needs. You review the agreed documents, and choose what can be shared and with whom.
PRIVATE ONGOING GUIDANCE
Support as your needs change.
Continue with someone who understands your family. Choose occasional assistance or a monthly allowance for agreed guidance and evidence-related tasks.
FLEXIBLE HOURLY ASSISTANCE
Help when you need it
$132 AUD per hour · including GST
For specific questions, correspondence, document review or provider follow-ups outside a fixed-fee package.
Agree the task and estimated time before work begins
Time includes preparation, calls, emails and notes
No long minimum commitment. Payment, renewal, cancellation and unused-time arrangements are agreed in writing before you begin.
Hourly and monthly guidance are privately funded and are not offered as NDIS-funded support coordination. They cover family guidance and evidence-related assistance only. Dog-assisted sessions, direct support work and The Next Step Program have their own scope and pricing, agreed separately before booking. Monthly guidance includes three hours in total, rather than unlimited contact.
NDIS SUPPORT COORDINATION
Make your plan work for you.
Practical support for NDIS participants to understand their plan, connect with providers and coordinate the supports that matter to them.
CHARGED HOURLY
Hourly rates in line with current NDIS pricing
Support coordination is charged at an agreed hourly rate within the applicable NDIS price limits. We confirm the support item, rate, available funding and service arrangements with you before work begins.
We can help you understand your supports, explore provider options, coordinate services and build confidence in managing your plan. Suitability depends on your plan funding, how your plan is managed and the support you need.
NDIS support coordination is a separate service from our private family guidance packages. You do not need to purchase a private package to enquire. View current NDIS pricing information.
FEATURED PATHWAY · AGES 17+
Your future doesn't need to look like everyone else's.
The Next Step Program
For young people who want to build confidence, find a routine and explore what comes next in a place where they can be themselves.
Hands-on activities with dogs and opportunities to practise everyday skills offer a starting point for connection, responsibility and participation.
Dates, venues, fees and the timetable will be confirmed before booking. Expressing interest does not commit you to a place.
Real moments from our programs. Small steps, real connection.
SUPPORT THAT FEELS PERSONAL
Connection comes first.
We take time to understand the person, their interests and what helps them feel comfortable.
♡
One-to-one support
Flexible support for confidence, routines, communication, community access and meaningful participation. We agree on goals, session arrangements and costs with you first. Direct support work is priced separately from private guidance packages.
Dogs can offer a gentle starting point for connection. Supported care, grooming and handling activities give people opportunities to practise skills at their own pace. Session scope and fees are agreed separately before booking.
He often says, “We’re a team,” and that is exactly how it feels. He has deep-dived into her interests, learned things that matter to her, and found creative ways to work with her rather than against her.
Cheryl, parent
An excerpt from Cheryl’s support-work testimonial.
We confirm dates, age groups, fees and support arrangements before booking.
Trying something newFinding our people
“You don't need all the answers. Just the next question.”
THE PAW & PEOPLE APPROACH
MEET BRADLEY BROADWAY
A real person. In your corner.
Helping families feel heard, with practical steps they can take next.
Paw & People Supports brings together Bradley's disability-sector experience, more than a decade in support coordination, lived experience of neurodivergence and a lifelong connection with dogs.
The approach is simple: listen first, understand what matters and build from there. Whether you need help untangling information or a supported way to reconnect with everyday life, we begin with you.
No. Families can enquire about private guidance and programs without an NDIS plan. If you hope to use plan funds, discuss the service and payment arrangements before booking.
How is NDIS support coordination charged?
At an agreed hourly rate within the applicable current NDIS price limits. We confirm your funding, plan management arrangements, support item and rate before services begin. This is separate from privately funded family guidance and evidence-support packages.
Can you help me understand and prepare reports?
Yes. We can organise supplied documents, summarise their recorded recommendations in plain language, help draft your family statement and prepare factual support summaries from agreed information. If a clinical finding is unclear, we help you prepare questions for its author. We do not diagnose, conduct clinical assessments or write an occupational therapy, psychological or other clinical report.
Do I have to buy all three stages?
No. Start with the free introduction so we can discuss what you need. The $210 introductory package and each later stage are separate services. We explain the scope and fee before you decide. Stage Three is quoted for the documents and preparation you actually need, with no automatic enrolment or payment.
Does every service involve dogs?
No. Family guidance, document review and provider liaison can focus entirely on your family's information and next steps. Animal-based activities are a separate support option.
What if I don't know which option we need?
Start with the free 20-minute introduction. You can explain what's happening in your own words. We'll talk through whether and how we can help, with no obligation to buy a package.
What should I send with my first enquiry?
Your name, the support you're interested in and a brief message are enough. Please don't send diagnoses, reports or sensitive personal documents in your first enquiry. We'll agree on a suitable way to share documents if we proceed.
How do you plan for individual support needs?
Before a program or individual session, we discuss communication, sensory preferences, allergies, comfort around animals and the support a participant needs. Suitability and arrangements are agreed before booking.
LET'S FIND YOUR NEXT STEP
You can start with “I'm not sure.”
You don't need the perfect words. Tell Bradley a little about what you're looking for, and we'll start there.